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Streetscene Services
INFORMATION WITH REGARD TO CONTACT POINTS FOR STREET SERVICES: Litter / Street Sweeping / Fly-tipping / Graffiti
King's Lynn and West Norfolk Borough Council carries out general litter clearance including detritus on roads and fly-tipping. A regular programme of street sweeping takes place throughout the borough with 2,500 tons removed from streets annually.
The Council will also remove graffiti from public buildings and open spaces. The Council's target is to respond within 2.5 days to all fly-tipping/litter requests.
For information on schedules or to report a litter/fly-tipping problem, telephone: (Freephone) 0500 (cleanup) 2532687 (may be an answerphone, but messages retrieved regularly) or email: cleanup@west-norfolk.gov.uk
Abandoned Cars KL&WNBC is responsible for removal of abandoned cars in liaison with the Police. In some cases, removal may be delayed if a vehicle is the subject of an insurance claim or criminal investigation. The Council target is to remove vehicles within 7 days from receipt of Police approval. For information or to report an abandoned car, telephone: 01553 616335
Public Conveniences KL&WNBC is responsible for the operation and maintenance of 24 public conveniences throughout the borough. For information or to report a problem, telephone: (Freephone) 0500 (cleanup) 2532687 (may be an answerphone, but messages retrieved regularly) or email: cleanup@west-norfolk.gov.uk
Street Name Plates KL&WNBC is responsible for the replacement of street names. To report a missing or damaged Street Name Sign, telephone: (Freephone) 0500 (cleanup) 2532687 (may be an answerphone, but messages retrieved regularly) or email: cleanup@west-norfolk.gov.uk
Children's Play Area Children's play areas are provided by a variety of agencies including: KL&WNBC, Parish Councils and voluntary organisations. To report a problem, contact KL&WNBC who will ensure the appropriate agency is informed. Telephone: (Freephone) 0500 (cleanup) 2532687 (may be an answerphone, but messages retrieved regularly) or email: cleanup@west-norfolk.gov.uk
Street Furniture Most street furniture, seats, benches and bins are the responsibility of KL&WNBC. As well as providing furniture directly, the Council operates a system allowing street furniture to be sponsored. For information or to report a problem, telephone: (Freephone) 0500 (cleanup) 2532687 (may be an answerphone, but messages retrieved regularly) or email:
Street Lighting Responsibility is split between the Councty, Borough and Parish Councils. The County Council deal with all reports and will sift to the appropriate body. Telephone: 0845 6018269
Dog Waste Bins Dog waste bins are provided by the Borough Council in King's Lynn, Downham Market and Hunstanton. Bins are emptied twice a week during the Autumn/Winter and three times a week during Spring/Summer. Parish Councils provide dog waste bins within their Parish boundary and these bins are emptied once a week. For information or to report a problem with Borough Council bins, telephone: 01553 616200 or email: environmental.protection@west-norfolk.gov.uk
Dog Fouling Footpaths and grass verges adjacent to a road with a speed limit of 40 m.p.h. or less are designated as clean up areas. Other areas such as playing fields or parks may also be designated as clean up areas. All complaints relating to dog fouling are investigated by the Dog Warden. For information or to report a problem telephone: 01553 616200 or email: environmental.protection@west-norfolk.gov.uk
Stray Dogs
The Borough Council is responsible for catching stray dogs in public areas and can also seize dogs from private land with the consent of the land owners
(i.e. from back gardens of complainants houses)
For information or to report a problem, telephone: 01553 616200 or email: environmental.protection@west-norfolk.gov.uk
Road Signs / Weeds Road signage and weed growth on pavements and kerb lines is the responsibility of the County Council. Weed treatment commences in the Spring and takes place 3 times during the year. For information or to report a problem, telephone: 01553 778000
Bulky Items Collection Service The Council can organise the collection of bulky household items such as furniture, beds, fridges and freezers. We do not collect building waste, kitchen units or bathroom fixtures. There is a charge for this service of £10.20 for up to 3 items and £2.05 for each additional item (increases by R.P.I each year) If you are on Housing Benefit or Council Tax Benefit, items are collect free of charge. To arrange a collection, please call the Refuse & Recycling Helpline:
01553 776676
Uncollected Refuse / Missed Bins If you have had a problem with a missed collection of refuse or recycling, please call the Refuse & Recycling Helpline: 01553 776676
Footpaths and Cycle Routes If you have had a problem contact Tony Porter on: 01553 616574 as responsibility areas are split between Authorities.
Trees and Grounds Maintenance In general, trees are the responsibility of the landowner. For enquiries regarding planning issues or Tree Preservation Orders, contact Mike Houldsworth on: 01553 616386 For general enquiries contact : 01553 780761 Green spaces, playing fields, parks and verges are owned and maintained by various agencies. As a general guideline, the following agencies should be contacted for details and enquiries: SCHOOLS ~ Norfolk County Services ~ 01603 427419 VILLAGE GREENS ~ Individual Parish Councils PLAY AREAS ~ Borough Council Public Space Dept. ~ 01553 780761 HOUSING ESTATES ~ Borough Council Public Space Dept. ~ 01553 780761 VILLAGE PLAYING FIELDS ~ Individual Parish Councils COUNCIL HOUSES ~ Borough Council Housing Dept. ~ 01553 616200 PARKS & GARDENS ~ Borough Council Public Space Dept. ~ 01553 780761
Bus Stops and Shelters Bus stops are the responsibility of the Norfolk County Council. For information about bus stops contact the Passenger Transport Unit (PTU) on: 01603 222980 To report damage to bus stops contact the Norfolk County Council Area Office, Infrastructure and Inspections Office on: 01553 778000 Most of the modern bus shelters (with adverts) in King's Lynn town are the responsibility of the ADSHEL. To report any damage contact: 01322 621700 Bus shelters elsewhere are often the responsibility of the local Parish Council. Bus shelters at the King's Lynn Bus Station are the responsibility of KL&WNBC. To report any damage, contact Brenda Hall on: 01553 616203
Dangerous Buildings & Structures KL&WNBC deal with dangerous buildings and structures using powers contained in the Building act 1984. Building Control staff will visit and inspect all dangerous structures that are reported to us on a 24 hours a day, 7 days a week basis. If you consider that a building or structure has become dangerous, you should contact us on: 01553 616581 during office hours or through the Council's Careline Service on: 01553 760671 at other times. You can also email us at
building.control@west-norfolk.gov.uk Emails will only be responded to on working days, so do not use email for out-of-hours emergencies.
Other Enquiries In general, if you query does not appear in the previous lists, but concerns issues around open space, contact Brenda Hall on: 01553 616203 who will endeavour to point you in the right direction.
EMERGENCY Most of the services operated by KL&WNBC operate within office hours. In case of emergency, contact Careline on: 01553 760671 For Emergency reports to the Norfolk County Council, ring: 01553 778000
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